Experience
Customer support in 99 languages.

Receive issues, requests, and feedback digitally using SMS, voicemail, QR, and chat widgets, then translate conversations between staff and customers for an exceptional and inclusive customer experience.

  • Customer support on SMS, phone, website & mobile chatbot

  • Customer Feedback via QR Codes and SMS

  • Translation between 99 languages

  • Website and mobile app live chat and self service

  • Self service FAQs automatically translated into 99 languages

Omnichannel

Communicate with your customers wherever and whenever they want – SMS text, physical QRcodes, website chat, and mobile chat. All in one place.

Language Inclusion

Automatically recognizes the input language and translates in realtime between 99 languages in both directions of a customer conversation.

Self service in 99 languages

Publish frequently asked questions (FAQs) for chat widget self help, or access FAQs and Quick Replies during realtime customer conversations.

Transform the customer experience

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.

2-way Customer Communication

ALO supports any number of dedicated phone numbers that you need.

  • Auto-replies

  • 99 language translation

  • Customer history

  • SMS

  • WhatsApp

Customer Feedback via QR Codes

Customers scan QR codes posted anywhere and provide feedback in a simple mobile form.

  • Location specific

  • Can be paired with SMS

  • NPS surveys

  • Contact capture

Web and mobile app chat widget

Allows customers to access self-help FAQs and live chat with staff.

  • Self-help FAQ's

  • FAQ's automatically translated into 99 languages

  • Live chat into a shared inbox

  • Control live chat availability

  • Customers get complete experience in their language

  • Staff receives live chat in their language (default is English)

Your FAQs automatically translated into 99 languages

 Reduce requests to staff with self-service FAQs for all customers.

  • Create library of FAQs in English

  • Support for 99 languages

  • Customer ask questions like they do on Google

  • Customers select preferred language

Staff can directly triage customer requests

All communication types intermixed for easy response by staff

  • Quick reply based on templates

  • Commenting for smooth handoffs

  • Integrated with task management

  • Analytics

Measure customer satisfaction

Standard Net Promoter Score survey to      track customer sentiment and trends

  • Standard NPS format

  • Straight from QR code scan

  • Optional after qualitative feedback

  • Analytics for monitoring trends

Straight through communication from customers to staff

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.

Staff and customer communications in one place

Reply, comment, coordinate, communicate in one system for everyone.

Task dispatch and execution from customer requests

Turn customer requests into tasks with one click. Audio notifications and for eyes forward staff, and the ability to both hear and read messages.

We ❤️ Customer Success

Our customers love using ALO and we love helping them delight their customers, boost productivity, and grow revenue.

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The one word I would use to describe ALO is transformative. Before ALO we relied on radios and email for fan communication.

Matt Levin

Senior Vice President

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The one word I would use to describe ALO is progressive. They are always changing, always getting better, always growing.

Ash Harris

VP of Guest Experiences

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One word to describe ALO would be precise. ALO allows us to take different issues and request and very precisely get them done.

jme Thomas

Executive Director

The future of realtime coordination is here.

ALO runs on iOS and Android, and can be used from Internet browsers on MacOS, Windows, and Linux. To replace legacy walkie-talkie radios, we are partnering with commercial hardware manufacturers.

Delight customers.
Boost productivity.
Grow revenue.

The Onsite Experience Operating System that transforms the onsite experience by revolutionizing realtime team coordination.