Receive issues, requests, and feedback digitally using SMS, voicemail, QR, and chat widgets, then translate conversations between staff and customers for an exceptional and inclusive customer experience.
Customer support on SMS, phone, website & mobile chatbot
Customer Feedback via QR Codes and SMS
Translation between 99 languages
Website and mobile app live chat and self service
Self service FAQs automatically translated into 99 languages
Communicate with your customers wherever and whenever they want – SMS text, physical QRcodes, website chat, and mobile chat. All in one place.
Automatically recognizes the input language and translates in realtime between 99 languages in both directions of a customer conversation.
Publish frequently asked questions (FAQs) for chat widget self help, or access FAQs and Quick Replies during realtime customer conversations.
Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.
ALO supports any number of dedicated phone numbers that you need.
Auto-replies
99 language translation
Customer history
SMS
Customers scan QR codes posted anywhere and provide feedback in a simple mobile form.
Location specific
Can be paired with SMS
NPS surveys
Contact capture
Allows customers to access self-help FAQs and live chat with staff.
Self-help FAQ's
FAQ's automatically translated into 99 languages
Live chat into a shared inbox
Control live chat availability
Customers get complete experience in their language
Staff receives live chat in their language (default is English)
Reduce requests to staff with self-service FAQs for all customers.
Create library of FAQs in English
Support for 99 languages
Customer ask questions like they do on Google
Customers select preferred language
All communication types intermixed for easy response by staff
Quick reply based on templates
Commenting for smooth handoffs
Integrated with task management
Analytics
Standard Net Promoter Score survey to track customer sentiment and trends
Standard NPS format
Straight from QR code scan
Optional after qualitative feedback
Analytics for monitoring trends
Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.
Reply, comment, coordinate, communicate in one system for everyone.
Turn customer requests into tasks with one click. Audio notifications and for eyes forward staff, and the ability to both hear and read messages.
Our customers love using ALO and we love helping them delight their customers, boost productivity, and grow revenue.
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The one word I would use to describe ALO is transformative. Before ALO we relied on radios and email for fan communication.
Matt Levin
Senior Vice President
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The one word I would use to describe ALO is progressive. They are always changing, always getting better, always growing.
Ash Harris
VP of Guest Experiences
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One word to describe ALO would be precise. ALO allows us to take different issues and request and very precisely get them done.
jme Thomas
Executive Director
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ALO runs on iOS and Android, and can be used from Internet browsers on MacOS, Windows, and Linux. To replace legacy walkie-talkie radios, we are partnering with commercial hardware manufacturers.
Team coordination at hyperspeed.
Turn incidents, requests, and feedback into actions to delight customers and improve safety in realtime.
