Turn incidents, requests, and feedback into actions to delight customers and improve safety in realtime.
Boost the guest experience with straight through communication from customers to staff with automated dispatching, and reduce risk with perfect recall by storing audio, chat, images and video with incident data.
Incident and Request Management
Omnichannel Customer Communication
Automated and Manual Dispatch
Push-to-talk with Speech to Text
Group Chat with Text to Speech
Mobile and Desktop Live Video
Customer Feedback and NPS Surveys
Replace multiple devices and apps with one app for all team communication. COMMUNICATE features push-to-talk, group chat, photo sharing, and live video.
Gain full visibility and history with audio that is transcribed and recorded, and chat messages that are spoken for heads-up workers.
Customer requests are integrated with task management, ensuring no request will ever slip through the cracks.
Plus, incidents are logged and archived along with all audio, chat, images, and video for perfect recall.
Real-time translation in 99 languages simplifies communication with customers and staff members not fluent in your facility’s predominant language. Language inclusion expands your customer base and your available talent pool.
Explore EXPERIENCE module →
Natural language processing and artificial intelligence applied to all communications for analytics on your workflows. Gain insights from customer requests, communication history, and task metadata.
Explore ALO →
Let customers report issues, make requests, and provide feedback in any way from anywhere – text messages, live chat, QR codes, and WhatsApp.
Unify all customer messages in one shared view for staff to engage them. Learn about issues before they escalate or turn into negative reviews.
The ALO platform brings NLP (natural language processing) enabled push-to-talk, group chat, and live video to your app to give your users the ability to communicate instantly. The ALO SDK also supports task management, presence management, and our developer-first SDK is designed to get you up and running quickly.
ALO runs on iOS and Android, and can be used from Internet browsers on MacOS, Windows, and Linux. To replace legacy walkie-talkie radios, ALO supports Android flip-phones with PTT buttons.
SMS for two-way text messaging, QR codes for feedback, Website chat widget for self-help and live chat, Mobile app chat widget, and WhatsApp
Push to talk, Group chat, Live video, Photo and document sharing, Direct messaging
Our customers love using ALO and we love helping them delight their customers, boost productivity, and grow revenue.
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The one word I would use to describe ALO is transformative. Before ALO we relied on radios and email for fan communication.
Matt Levin
Senior Vice President
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The one word I would use to describe ALO is progressive. They are always changing, always getting better, always growing.
Ash Harris
VP of Guest Experiences
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One word to describe ALO would be precise. ALO allows us to take different issues and request and very precisely get them done.
jme Thomas
Executive Director
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ALO runs on iOS and Android, and can be used from Internet browsers on MacOS, Windows, and Linux. To replace legacy walkie-talkie radios, we are partnering with commercial hardware manufacturers.
Team coordination at hyperspeed.
Turn incidents, requests, and feedback into actions to delight customers and improve safety in realtime.
