Insights, conversations and interviews about how technology is changing the venue management field.
The problem is that public facility rely on sparse notes taken by staff to document incidents, and by the time there is a lawsuit there is absolutely no recall beyond the notes. With ALO, public facilities gain prefect recall with very little effort. All communication and rich media is automatically saved along with the Incident record.
Private 5G networks are the future of stadium operations. They provide enhanced connectivity, security, and reliability, ensuring the highest level of security and guest exp have the best possible experience at the game. As technology continues to advance, it's important for stadiums to keep up and invest in private 5G networks to stay ahead of the curve.
“It’s more than a metric. One could use the word ‘religion', according to Michelle Peluso, from IBM and now Chief Customer Officer of CVS, when asked about NPS. Qualitative data, also known as verbatims, is important to pair with NPS. But, be careful not to cheat.
Michele looked around the organization for disruptive thinkers, who were bold risk-takers, and really leveraging them on some of these key initiatives that were big and bold to help get the momentum going
Now that US government is focused on the customer experience, we are declaring that prioritizing the customer experience is officially table stakes!
NPS, or Net Promoter Score, is a simple, quantitative way to track customer satisfaction over time, and measuring NPS over time is a great way to keep your finger on the pulse of the quality of service your team is delivering and measuring process and service improvement initiatives.
By integrating and aligning CX and EX with a single CXO role, a company centralizes the value in its people-centered functions— people outside the company (customers) and people inside (employees).
Kyocera and ALO Knock It Out of the Park with an AI Customer Service System for Polar Park Stadium. ALO combined with rugged Kyocera DuraXV Extreme flip phones replaces walkie talkie radios and helps the WooSox deliver culturally inclusive experiences for fans in 99 languages
