Automatically dispatch the right task to the right staff at the right time.

Create tasks, assign to groups or individuals, monitor completion, and track trends.

  • Task board with full operational visibility

  • Auto-create tasks from customer requests

  • Convert any audio or chat message to a task

  • Supports a push and pull task execution processes

  • Analytics for business and operational insights

Automatic dispatching

Tasks can be dispatched automatically based on request type, location, or keyword to empower staff to handle matters without dispatcher intervention.

Escalations

Issues that are not handled in a timely manner are escalated to management automatically based on the handle time that you choose.

Task Board

Coordinate resources globally from a central location. Automatic and manual dispatch of tasks directly to your team. Manage tasks across the entire team.

More satisfaction, Less staff.

Create tasks, assign and dispatch to the right staff, automate workflows, and track completion. Gain business insights and identify opportunities for improvement with analytics.

Features to make you stand out

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Customer Feedback via QR Codes

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  • Location specific

  • Can be paired with SMS

  • NPS surveys

  • Contact capture

Web and mobile app chat widget

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  • Auto-replies

  • Auto-replies

  • Auto-replies

  • Auto-replies

  • Auto-replies

Straight through communication from customers to staff

Make sure nothing slips through the cracks and tasks and gain business insights for continuous improvement.

Automatic dispatching

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Escalations if response time is not met

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Full visibility

Realtime status for leadership, supervisors, and the operations team.

  • Tasks and communication in one place

  • Summary and detailed views

  • Spreadsheet style interface

  • Quick sort and filter options

Assign tasks with intelligence and rules

Reduce response time and load on dispatchers.

  • Assign to groups or individuals

  • Task type assignments

  • Departmental dispatching

  • Location based dispatching

  • Keyword dispatching

Notifications when issues and requests aren't handled

Managing by exception frees supervisors up to manage urgent and high stakes matters.

  • Unassigned task notifications

  • Incomplete task notifications

  • Flexible handle time settings

AI lets you see and hear task execution

Channels groups the right people together for focused comms. Audio and device alerts for mentions in other channels make it easy to focus on the most important conversations.

  • Native support for pictures and video

  • Comment on tasks with chat messages and push-to-talk

  • Spoken audio and device notifications

We ❤️ Customer Success

Our customers love using ALO and we love helping them delight their customers, boost productivity, and grow revenue.

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The one word I would use to describe ALO is transformative. Before ALO we relied on radios and email for fan communication.

Matt Levin

Senior Vice President

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The one word I would use to describe ALO is progressive. They are always changing, always getting better, always growing.

Ash Harris

VP of Guest Experiences

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One word to describe ALO would be precise. ALO allows us to take different issues and request and very precisely get them done.

jme Thomas

Executive Director

The future of realtime coordination is here.

ALO runs on iOS and Android, and can be used from Internet browsers on MacOS, Windows, and Linux. To replace legacy walkie-talkie radios, we are partnering with commercial hardware manufacturers.

Delight customers.
Boost productivity.
Grow revenue.

The Onsite Experience Operating System that transforms the onsite experience by revolutionizing realtime team coordination.